FAQs
Is the shipping free?
Shipping is free on most orders, depending on your location. If any shipping fees apply, they will be shown at checkout before you confirm your order.
When will I receive my item?
Orders are processed within 1 to 5 business days.
Estimated delivery time:
• USA & Canada: 7–15 business days
• Europe: 10–20 business days
• Caribbean (e.g., Haiti): 15–30 business days
You’ll receive a tracking number once your order is shipped.
Can I change or return my item?
We only accept returns if the item is defective, damaged, or incorrect.
To request a return or exchange, contact us within 7 days of receiving the item at
📧 contactnovafitstore@gmail.com
Please include your order number and photos of the issue.
Where is my tracking number?
Once your order has been shipped, you will automatically receive a confirmation email with your tracking number.
If you haven’t received it after a few days, please check your spam/junk folder, or contact us at contactnovafitstore@gmail.com.
Do you ship internationally?
Yes, we offer worldwide shipping. No matter where you are, we’ll do our best to deliver your order.
Delivery times and availability may vary depending on your location. Please see our Shipping Policy for more details.
What if my item is delayed?
If your order hasn’t arrived within the estimated delivery time, please don’t worry.
Sometimes delays may occur due to customs, high shipping demand, or local postal issues.
If it’s been more than 30 business days, contact us at contactnovafitstore@gmail.com and we’ll investigate the issue. If necessary, we’ll offer you a replacement or a full refund.